Covid-19 and World Backpacker

We are still open for on-line customers

We are maintaining our warehouse and customer service teams with minimum numbers so that we can continue to send out our outdoor gear across the world. With countries at various stages of Covid-19 infection, including some that have relaxed restrictions, we want to continue to offer our products and advice to our customers, so long as we can do this without risking our colleagues, customers or community.

In order to continue in this way we are carefully following UK Government guidelines, and those things that can be done remotely, by people working from home (such as Newsletters, purchasing functions and website maintenance), are being done in that way.

The UK Government documents, released following the Prime Ministers televised address of the evening of the 23rd March 2020 included the statement that “Online retail is still open and encouraged and postal and delivery service will run as normal.

We have implemented UK Government advice

We have implemented all the recommendations of the UK Government in order to protect our colleagues at work, our customers and our community, here's what we've done so far:

  • The majority of the workforce are able to work from home and are now doing so
  • Anyone still working at our premises who has felt unwell has been sent home in order to self-isolate for at least 7 days to see if the virus develops
  • Our warehouse staff are working to new practices designed to minimise proximity to each other
  • Everyone in the building is wearing gloves and facemasks, surfaces and workstations are wiped down regularly and social distancing is being practiced
  • We have closed our showroom until the emergency is over

We will be keeping everything under review

The situation in the UK has been changing rapidly and restrictions have been tightened on a virtual daily basis, we follow any announcement very closely to see if the advice affecting our business has changed. At the present time we are OK to operate, in fact online retailers are being encouraged to continue operating subject to the well-documented guidelines.

If this changes we will scrupulously comply with any new instructions.

Thank you and stay safe

We'd just like to say thank you to our customers, many longstanding, for your continued support. If we can point to any good news in the current emergency lets highlight the reduced pollution around the world that's literally giving our planet a 'breather'.

Our open and wild places are waiting for us when this is over. Best wishes, look after each other and stay safe.

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